Shipping

We currently only ship to addresses within the United States (including Alaska and Hawaii). We do not ship to PO Boxes.

Shipments to International Addresses

At this time, orders can be shipped to addresses within the United States.
For orders outside of the United States, please contact customerservice@kerstinflorian.com

Processing Times

Please allow 48 hours to process and ship your order (Monday-Friday) except major holidays.

Standard Shipping Costs

Shipments to addresses within the United States:

  • Orders of $50.00 or more: Free Ground Shipping
  • Orders under $50.00: $5.00 Flat Rate Ground Shipping
  • Orders to Alaska or Hawaii can only be shipped UPS 2nd Day Air: $20.00

Expedited Shipping

For faster delivery, we are happy to expedite the processing and shipping of your order.

  • To receive your order within 3 business days: $16.00
  • To receive your order within 2 business days: $20.00
  • To receive your order next day: $30.00

Please note that Shipping Fees are non-refundable.

Last updated on February 19, 2016.

 


Returns

We are committed to providing you with the highest quality products. If, for any reason, you are not completely satisfied with your purchase, you may return your product within 30 days for a full refund.

All product returns must have been purchased directly through the kerstinflorian.com website or through our customer service department at 888-537-7846.

If you have purchased Kerstin Florian products at any other authorized reseller (store/online store/spa), please first contact that store directly to inquire about their return policy.

If you have difficulty, please contact us at:
customerservice@kerstinflorian.com
888-537-7846
www.kerstinflorian.com

How to return your product:

  1. Call Customer Service at 888-537-7846 for a Return Authorization number (RA#).
    An RA# is required in order to process returns and issue credit.
  2. Please include the packing slip inside the return package. 
    We recommend that you keep a copy for your records.
  3. Write the RA# on the outside of the return package and seal securely.
  4. Send return to:
    Kerstin Florian International
    20492 Crescent Bay Drive, Suite 100
    Lake Forest, CA 92630

Upon receiving your return, we will refund your purchase using your original payment method, excluding shipping charges. Please allow up to seven (7) business days for your return credit to be processed.

Contact Customer Service

customerservice@kerstinflorian.com
888-537-7846
949-206-4557 Fax

Our customer service department is available to assist you Monday through Friday, 8:30 am to 5:00 pm Pacific Standard Time.

Your opinion is important to us! If you would like to send us your feedback, please email us atcustomerservice@kerstinflorian.com. We welcome your comments!